Are You Looking for a Company Who Can Support the Technology Deployed at Your Retail Locations?
WCA’s Retail Technology Services division understands the importance of retail sales and keeping your registers running at all times. WCA also understands that sometimes your technology breaks and you need spare parts…fast!
WCA Retail is your retail technology provider, providing depot support.
We are located in Western MA, and serving customers nationwide.
1. Spare Parts Pool
Manage customer’s consigned spare parts.
87,000 sq. ft. warehouse | 5,000 pallet capacity.
Fully secure & insured.
2. Asset Management
Receive new inventory from vendors. Record serial #’s. Asset tag equipment. Detailed receiving logs. Monitor reorder levels.
3. Equipment Request
WCA can be integrated into your tracking software. WCA monitors the “Depot” queue. Requests received by 3 pm ship same day.
4. Configuration & Staging
WCA works with you to develop customized work instructions for every part.
5. Ship Configured Part to Store
Ship via FedEx or UPS. Update ticket with tracking info.
6. Broken Part Shipped Back
WCA provides a return label with every shipment. Returned parts recorded within 24-hours. Track non-returned parts. Recycle obsolete parts.
7. Repair/Refurbish
Inspect all parts and confirm failure mode. Facilitate repairs with MFG. Provide failure trends. Clean equipment. Return repaired inventory back to Spare Parts Pool.